1. General Check-in / Check-out Policy is as per below
a. Check-in time is 04:00 PM Evening and check-out time next day evening 03:00 Pm
b. Subject to availability, early check-in and late check-out will be considered. Charges as applicable

2. In case of cancellation of booking 48 hours prior to arrival (72 hours prior for some hotels) no cancellation charges apply. After which 1 nights retention will be applicable

3. Amendment of booking is allowed only 48 hours prior to arrival.

4. Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking.

5. Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking) by which the booking was made by the Customer. The refund process may take 10-15 business days.

6. In case the booking amount is paid using credit card, the refund will be processed on the credit card.

7. Children up-to 5 Years of age can stay free (cribs subject to availability). Additional charges may be applicable for children between 5 and 12 years. 13 years old will be charged as per extra adult rate.

8. In keeping with our heightened security procedures we request you to provide your photo-identity proof while checking-in. Indian Nationals can present any of the following which is mandatory: Passport, Driving License, Voter ID Card, Pan Card. Foreign Nationals are required to present their passport and valid visa.